Terms & Conditions

Terms & Conditions for All

I. Acceptance of Terms

Thank you for choosing ITAEL. These Terms of Service (“Terms”) govern your access to and use of the ITAEL website at itael.com (the “Site”) and any related mobile applications, software, or communication tools (collectively, the “Platform” or “Services”).

By accessing or using any portion of the ITAEL Platform, you agree to comply with and be bound by these Terms. These Terms form a legally binding agreement between you (“User”, “you”, or “your”) and International Tradeshows and Exhibitions Ltd., its affiliates, and subsidiaries (“ITAEL”, “we”, “us”, or “our”).

If you do not agree to these Terms, please do not access or use our Services. Your use of the Services signifies your acceptance of these Terms and our policies referenced herein. ITAEL reserves the right to modify or update these Terms at any time without prior notice. Continued use of the Platform constitutes acceptance of the revised Terms.

II. Definitions
  • “Platform” means the ITAEL website, mobile applications, or any digital product operated by ITAEL.
  • “User” means any person or entity accessing or using the Platform.
  • “Content” means any text, data, information, graphics, photos, videos, reviews, or materials posted, uploaded, or transmitted via the Platform.
  • “User Content” means any content submitted, posted, or shared by you on or through the Platform.
  • “ITAEL Content” refers to all proprietary information, visuals, features, data, and materials created by or licensed to ITAEL.
  • “Third-Party Content” means information or materials from third parties, including business partners, affiliates, and advertisers.
III. Eligibility to Use the Services

By using the Platform, you represent and warrant that you:

  1. Are at least 18 years old and have the legal capacity to enter into binding agreements.
  2. Are not prohibited from accessing or using our Services under applicable laws.
  3. Will comply with all Malaysian and international laws applicable to your use of the Services.

ITAEL reserves the right to deny access to any person or entity at its discretion, including in cases of fraud, misuse, or violation of these Terms.

IV. Modifications to the Terms

ITAEL may update or amend these Terms at any time without prior notice. The revised version will be effective upon posting on itael.com. We encourage users to review the Terms periodically. Continued use after such changes constitutes acceptance of the modified Terms.

V. Provision of Services

ITAEL offers a global platform facilitating connections and information exchange between event organizers, companies, and venues. Through the Platform, users may discover, promote, and engage with events and related business activities.

We continuously innovate and improve our Services. Accordingly, the form and nature of the Platform may change from time to time without notice. ITAEL reserves the right to:

  • Suspend, modify, or discontinue any feature or Service;
  • Introduce or remove subscription or membership fees;
  • Limit or terminate access to specific users or accounts.
Notifications and Communications

As part of your use of ITAEL’s Services, you may receive notifications, reminders, or promotional communications via email, SMS, push notifications, or phone calls. By using the Platform, you consent to such communications. Standard carrier charges may apply.

You may opt out of non-essential communications through your account settings or by emailing [email protected]. However, certain administrative or service-related notifications may still be sent to you.

Mobile Software and Applications

ITAEL may offer mobile applications for Android and iOS. These applications may use third-party SDKs (e.g., analytics, messaging, or push notification tools) to improve your experience. By using ITAEL mobile apps, you consent to the collection and processing of relevant data required for functionality, performance optimization, and communication purposes.

You may disable push notifications through your device settings. ITAEL does not guarantee the timely delivery of notifications due to potential limitations in network or carrier availability.

VI. Disclaimer

The ITAEL Platform provides information and networking opportunities related to events, companies, and venues. While we strive for accuracy, all information is provided “as is” for general informational purposes only.

ITAEL does not endorse, guarantee, or assume responsibility for the accuracy, reliability, or completeness of any information provided by third parties, event organizers, or users. We are not responsible for cancellations, schedule changes, inaccurate event data, or any other discrepancies.

You acknowledge that the Platform is a medium connecting users and does not act as an agent, representative, or guarantor for any user or business.

VII. User Accounts

To access certain features, such as managing event listings or venue profiles, you may need to create a user account. By registering, you agree to:

  1. Provide accurate and up-to-date information.
  2. Maintain the confidentiality of your login credentials.
  3. Notify ITAEL immediately in case of unauthorized account access.

You are responsible for all activity occurring under your account. ITAEL shall not be liable for any loss resulting from unauthorized use of your account.

ITAEL reserves the right to suspend or terminate accounts for violations of these Terms, false representations, or fraudulent activity.

VIII. Content Ownership and Use
Ownership of ITAEL Content

All materials, code, graphics, trademarks, logos, and intellectual property displayed on the Platform are owned by ITAEL or its licensors. Unauthorized copying, modification, distribution, or exploitation of any ITAEL Content is strictly prohibited.

You may access and use the Platform for personal, non-commercial purposes only. Except as expressly permitted by ITAEL, you may not reproduce, display, distribute, or use our content for commercial gain.

Your License to ITAEL

By submitting or uploading User Content (e.g., event listings, images, descriptions, or reviews), you grant ITAEL a worldwide, perpetual, royalty-free, and non-exclusive license to use, host, display, distribute, and modify your content for the operation and promotion of our Services.

You represent and warrant that you own or have the necessary rights to upload your content, and that it does not infringe any third-party rights. ITAEL reserves the right to remove or modify any content that violates these Terms, applicable law, or our content standards.

Third-Party Content

The Platform may include links or references to external websites, resources, or services provided by third parties. ITAEL does not control or endorse such content and shall not be held responsible for its accuracy, legality, or reliability. Users are encouraged to review the terms and privacy policies of any third-party websites they visit through links from ITAEL.

IX. User Conduct and Restrictions

Users agree not to use the Platform to:

  • Post or share unlawful, defamatory, obscene, or misleading content;
  • Infringe upon intellectual property or privacy rights;
  • Impersonate others or misrepresent their affiliation;
  • Upload malware, viruses, or malicious code;
  • Interfere with or disrupt ITAEL’s servers, systems, or networks;
  • Collect or harvest data from other users without consent;
  • Use automation tools (bots, crawlers) to scrape or extract information.

ITAEL reserves the right to monitor user activity for compliance and take appropriate action, including suspension, removal, or reporting to authorities where required by law.

X. Reviews and Feedback

ITAEL may allow users to submit reviews, feedback, or comments on events, companies, or venues. These opinions reflect the individual views of users, not ITAEL.

ITAEL is a neutral platform and does not arbitrate disputes arising from reviews. However, we may remove reviews deemed defamatory, false, or in violation of our Terms.

By submitting feedback or suggestions (“Feedback”), you grant ITAEL a non-exclusive, worldwide, royalty-free license to use, reproduce, or implement your feedback for improvement of the Services without obligation or compensation.

XI. Advertising and Promotions

ITAEL may display advertisements, sponsored listings, or promotional content. Your interactions with advertisers or third-party partners are solely between you and those parties. ITAEL is not responsible for any resulting transactions, communications, or disputes.

We may use targeted advertising methods based on aggregated or anonymized user data. You may opt out of certain marketing communications through your account settings.

XII. Limitation of Liability

To the maximum extent permitted by law, ITAEL and its affiliates shall not be liable for:

  • Any direct, indirect, incidental, or consequential damages;
  • Loss of data, profits, goodwill, or reputation;
  • Inaccuracies or omissions in content;
  • Unauthorized access to or use of user information;
  • Service interruptions or data transmission errors.

Use of the Platform is at your sole risk. ITAEL provides all content and services “as is” without warranty of any kind.

XIII. Termination of Access

ITAEL reserves the right to suspend, restrict, or terminate user access to the Platform at its discretion, with or without notice, if it believes a violation of these Terms or any illegal or fraudulent activity has occurred.

Upon termination, all licenses granted to you will automatically cease. You may request account deletion by emailing [email protected].

XIV. Intellectual Property Infringement

ITAEL respects intellectual property rights and expects all users to do the same. If you believe that content on the Platform infringes your copyright, please send a written notice including:

  • Identification of the copyrighted work claimed to be infringed;
  • Identification of the allegedly infringing material;
  • Your contact information;
  • A statement of good faith belief and accuracy;

to [email protected]. ITAEL may remove or disable access to infringing material and may suspend repeat offenders’ accounts.

XV. Relationship Between Users and ITAEL

Nothing in these Terms creates an agency, partnership, or employment relationship between users and ITAEL. Users act independently and are solely responsible for any agreements or transactions entered into through the Platform.

ITAEL serves as a facilitator and information platform only, without acting as a representative, guarantor, or insurer for users’ activities or communications.

XVI. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes, claims, or proceedings arising out of or relating to these Terms shall be resolved under Malaysian law.

Users agree to attempt good-faith negotiation before initiating any legal action or arbitration.